For a small additional charge, DJI Care Refresh provides two replacement units within one year (1-Year Plan), or three replacement units within two years (2-Year Plan), covering collisions, water damage, flyaways, natural wear, and other accidental damage.
DJI Care Refresh offers two replacements in one year with the 1-Year Plan and three replacements over two years with the 2-Year Plan. Both plans include Flyaway Coverage. With the 1-Year plan, you'll have one chance to use it, with the 2-Year Plan two chances. When it comes to accidents like water damage, collisions, or missing aircraft, you can have your product replaced for a small additional cost. For full information on the service including repair and replacement costs please read the FAQ on DJI's site by clicking here.
DJI Care Refresh Flyaway Coverage covers situations where aircraft goes missing during flight, allowing you to enjoy worry-free flights.
*To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.
Accidental damage is covered by the replacement service, including collisions, water damage, etc. The replacement units are brand-new products or equivalent to brand-new products in performance and reliability.
Express is an option that allows you to skip the damage assessment and quotation process. A D]I service center will ship you a replacement as soon as they receive your product.
Throughout the service period, if you haven't used any replacement services, DJI will provide you with a 1-year warranty extension as a reward.
DJI will cover shipping costs both ways anytime a product is sent back for replacement service.
DII Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to D]I Care service channels to provide you with express replacement.
Please refer to DJI's site for exact information on additional costs by clicking here
