Moment Trade-In Program

Trade in your used Original Lenses and receive a $25 coupon that you can use to buy the Moment gear that matters most to you. To participate in the program fill out the form below, send in your gear, and we'll provide you a coupon code you can use for any new Moment gear. 

Trade In Steps 01
Trade In Steps 02
Trade In Steps 03

How much will I receive?

Assuming the lens is in a resell-able state we provide a $25 credit per lens. That credit is provided in the form of a coupon code to applied to a future purchase. Estimated Trade-In Credit Values

Estimated Trade Credit

Is my lens eligible for trade-in?

We keep the test simple...“Would you give this lens to someone you care about?”

That means....

+ The glass on the lens is NOT scratched.

+ The interface is not worn out on the bottom.

+ The lens side of the lens isn't dented.

A used lens is a sign of memorable adventures, we just want to make sure the next person can take the same lens on their next adventure. If the lens is not good enough to sell to a friend then we suggest to put it up on the shelf or frame it to remember the good times you had together.


Will the trade in program end?
The trade-in program doesn't currently have an end date. We're in it for the long haul!

Can I trade in V2 lenses or cases? 
Unfortunately the trade in program only currently works with Original Moment lenses. 

Can I trade in more than 4 lenses? 
Yes, you can trade in more than 4 lenses, however, each lens additional is still valued in increments of $25.00 dollars.

Can I receive a partial credit for cracked/broken lenses?
The trade-in program only accepts resell-able product and lenses with scratches just aren't resell-able. Moment is not responsible for returning unacceptable units or products that are denied by the trade-in program.

What happens if my product is denied for trade-in?
If your product is broken, cracked, or deemed unacceptable for trade-in...we can recycle it for you or send it back. We do require that you cover the shipping costs back if you want us to send it back.

Can I use my credit towards anything in the store?
Yes, the in store credit is designed to work with any product in the Moment store however, it cannot be stacked with additional coupons codes and cannot be used with 3rd party gear.

How long does it take for me to receive my credit?
Trade-in’s will be processed on a weekly basis. Please allow 7-10 business days from when your product is received for your trade-in to be processed.

Can I trade in an original lens with a lens adapter attached?
Yes, original lenses with lens adapters mounted on are completely acceptable.

Can I receive cash for my trade-in instead of credit?
Unfortunately we cannot issue cash for trade-ins.

I bought my Moment lenses from a different site, can I still trade in my stuff?
Absolutely! You don’t need to purchase your lenses directly from our site in order to trade them in. Whether you bought them from Amazon, B&H, or even a family or friend, as long as your lens is in good condition, we’ll take it!

I just bought my Original lenses recently; they are barely used. Can I get more than $25? 
All lenses still follow the same 30 day return policy. Whether you purchased your lenses three months or three years ago, there will not be an extra trade in value for newly bought lenses. If you are looking to resell your product at full cost, the trade in program may not be right for you. We recommend using third party sites if you are looking to resell rather than trade-in.

Does my trade-in coupon code expire?
Yes, all coupon codes expire after 90 days. If you are having problems with your coupon code, please contact our support.

If I return my items that I purchased with my trade-in, can I receive a refund or cash out?
Unfortunately trade-in's are non-refundable. Once you have submitted your items for trade, you are no longer eligible to receive back those items after you have received a coupon code nor can you cash out your trade-in code should you decide to return your products later on. If you do return an order that was used with a trade-in code, we will resend you a code to use again for a later purchase however, it will always remain an in store credit.