SHIPPING PROTECTION
At time of checkout, you’ll be asked if you want to secure this package for a one time cost. This will ensure if anything happens to your order during shipping that you’re covered. Once your claim has been approved, a new replacement order will be sent at no additional costs. Please note that refunds are not offered, only replacements.
| Coverage | With Protection | Without Protection |
|---|---|---|
| Lost Package | Covered | No Coverage |
| Stolen Package | Covered | No Coverage |
| Delivered to address that does not match address provided | Covered | No Coverage |
| Return to Sender due to carrier | Covered | No Coverage |
| Customer provided incorrect address | No Coverage | No Coverage |
| Return to Sender due to refusal or incorrect address | No Coverage | No Coverage |
Shipping Protection FAQ
Most of our orders deliver without issues, but some home addresses may require extra insurance in case the package is lost or stolen.
Cost is dependent dependent on what items you’re shipping and to where, at checkout your estimate is calculated.
Lost: The package was never marked as delivered, and the carrier confirms it is missing.
Stolen: The package shows as delivered, but the client denies receipt (for example, in the case of porch theft).
If something happens to your package during transit the carrier would be responsible and we'd need to open a ticket with them to try and resolve.
Moment pays for “signature required” via Fedex for high value orders such as cameras and lenses. We cover the cost for an extra layer of protection during the shipping process. However, once the package has been signed for Moment is no longer liable for that order. Even if package protection was purchased. You can always edit you delivery details or have your package held at a local Fedex office for pickup. Please view the tracking link page for more details.