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returns & exchanges

We accept returns within 60 days of delivery. Items must be in new, unused condition with all original packaging.

GO TO RETURNS PORTAL

How Returns Work (US)

We accept returns within 60 days of your delivery window.

1.

Send your gear back using the prepaid label we provide.

2.

We inspect your return 5-7 business days after delivery.

3.

Get your refund as store credit (20% bonus), an exchange (no fees), or a refund to your original payment method.

How Returns Work (International)

We accept returns within 60 days of your delivery window.

1.

Send your gear back using your own shipping label — no extra Moment fees.

2.

We inspect your return 15-20 business days after you ship it.

Shipping FAQ

How do I return or exchange my order?

Visit our returns and exchange page here to get started.
How does the Lifetime Guarantee work?

Read more about the Moment Lifetime Guarantee to see if your gear qualifies for our warranty program and how to submit a claim.
Why did I receive a 15% restock fee?

Products that are damaged, show signs of use, missing original packaging, broken seals or that are in unsellable condition qualify for a restock fee.
Why were taxes not refunded to me?

When it comes to international returns, initial shipping costs and taxes are non-refundable. Taxes are non-refundable because when a purchase is made, we pay the respective country’s government the applicable import duties and taxes. These are pass-through fees, and we do not retain any portion of them. As a result, we can only refund the cost of the products. If a customer wishes to request a refund of import duties or taxes, they will need to contact the respective country’s customs agency directly.
How much is the member credit return bonus?

The bonus is 20% extra store credit with a max of $75.
Do I need to pay for shipping for returned items?

Exchange = return fee is waived.

Refund = US and Canada shipping labels will be provided for your return and deducted from your refund. All other international returns require the customer to provide and pay for the shipping method of their choosing.
My return was delivered, when will it be processed?

Processing times average 5-7 business days after delivery. You will receive an email notification when your return has been processed.
Can I use my own return label?

International customers have to, but US customers may choose to use their own shipping label but do still need to fill out the return request via the portal.