We ship to: Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Brunei, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, South Korea, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nicaragua, Niger, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Kitts & Nevis, Sweden, Switzerland, Thailand, Trinidad & Tobago, Turks & Caicos, United Kingdom, United States of America, Uruguay, and Vietnam.

First, make sure you're using the tracking link emailed to you. Google, the carrier website, shopify and the shopapp don't always show our tracking numbers correctly. If you're using our tracking link and still see delays, sometimes our shipping carriers encounter delays related to weather, customs clearance, holidays…etc. If you’re having issues with your order, reach out to us at hello@shopmoment.com (mailto:hello@shopmoment.com) and we’ll work on finding out what’s going on with your shipment.

Unfortunately we cannot guarantee a change of shipping address. We try to ship orders as fast as possible, so there is a short window of time that we’re able to update an order. And due to the holidays, we have a large volume of emails that sometimes prevent us from responding to emails during that short window. Additionally, if an order has shipped, we are only able to request a change of address if shipped with FedEx (within the same country).

If you request to cancel your order, we always do our best to fulfill your request; however, we cannot guarantee your order will be canceled, regardless of how soon your cancellation request was made after placing your order. This is because our warehouses utilize their own internal fulfillment system. Once an order is assigned to their warehouse, we have no way of updating or canceling the order on our end without contacting them first. Because of that, your order may be packed/shipped before they’re able to cancel the order.

We offer optional Package Protection at checkout. If purchased, your order is covered if it’s lost, stolen, or damaged in transit, and we’ll replace it at no cost to you. If something goes wrong with your order, contact us at hello@shopmoment.com.

Check the order status page for current estimates.

Check with neighbors, building managers, or anywhere else the carrier might have left it. If you still can’t find it after 24-48 hours, contact us at hello@shopmoment.com.

We accept returns within 60 days of delivery.Start your return here. US orders use a prepaid label we provide; international orders ship back on your own label.

Yes!

We offer optional Package Protection at checkout. If purchased, your order is covered if it’s lost, stolen, or damaged in transit, and we’ll replace it at no cost to you. If something goes wrong with your order, contact us at hello@shopmoment.com.

Contact us at hello@shopmoment.com with your order number and a photo of what you received.

If you are not in the US you may have an item in your cart that is not available for purchase to your country. Or if you’re in the US, there may be an issue with how our product was setup on the website. If none of these common reasons apply, contact us at hello@shopmoment.com with screenshots of the error you’re experiencing, your shipping address, and the products in your cart, and we’ll work on figuring out what’s going on.

We utilize multiple warehouses to ship customer orders depending on available stock at each warehouse. If your order is split shipped being multiple warehouses or you have items in your order that are preordered/backordered, each shipping cost represents a separate shipment.

International orders ship from our Asia warehouse, which keeps shipping costs and times lower than shipping from the US. Duties and taxes are calculated at checkout — no surprise fees at delivery. If shipping still seems off, contact us at hello@shopmoment.com.