Shipping & Returns
ESTIMATED DELIVERY TIME
- Ground – 4-10 Business Days (via USPS)
- Express – 2 Business Days (via Fedex)
- Next Day – 1 Business Day (via Fedex)
- Ground – 5-7 Business Days (via Standard Ground)
- Express – 3-5 Business Days (via Canada Express)
- Express – 3-5 Business Days (via UPS)
Please note: Orders are shipped daily Monday – Friday. Orders placed before the shipping deadline – 1:00pm EST for orders to the United States and Canada, and 5:00 EST for orders to other countries – are shipped same business day. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.
We aim to ship orders as soon as possible, and in some cases we are able to ship before the shipping deadlines and get orders out faster. If there is a problem with your order, contact us immediately so we can do our best to assist you.
HOLIDAY SHIPPING DEADLINES
- Ground – December 11
- Express – December 20
- Next Day – December 21
- Ground – December 13
- Express – December 15
- Express – December 15
All orders to the US and Canada are shipped out of our warehouse in Los Angeles. International orders are shipped from our warehouse in Hong Kong.
Once your package ships you will receive your confirmation email with tracking number within 1-2 business days. We cannot directly control the delivery times once the package has been handed off to the carrier.
Next Day shipping is not available for Alaska and Hawaii. Only ground shipping is available for Puerto Rico.
If we do not offer shipping to your country we recommend having your order shipped to a nearby country and forwarding it on from there.
SHIPPING TO PO BOXES OR MILITARY ADDRESSES
United States: You will need to ship via USPS as Fedex doesn’t deliver to PO Boxes.
Canada: You can choose either Ground or Express options.
International: Unfortunately UPS doesn’t deliver to PO boxes or military addresses. We advise that you ship to an alternate physical address instead.
For military addresses delivery will take longer and in some cases may take up to a couple weeks.
There are no customs for United States orders. For international orders customs fees will be calculated and paid upfront at checkout.
TRACK YOUR ORDER
Once your order has shipped, you will receive an email with your tracking number. You can track your order here.
We care about the way things are made and we love what we have created at Moment. We think you’ll love it too.
However we know things aren’t always meant to be. If for any reason you are unsatisfied, you may return your purchase within 30 days of delivery for a full refund of the purchase price. All returned items should be in their original condition. Shipping costs are not refundable.
HOLIDAY RETURN POLICY
All orders placed on or after November 15th may be returned until January 15th. These returns are subject to the same guidelines as above.
If you are returning an unwanted gift or gift card, please note that the purchase will be refunded to the original purchaser’s method of payment.
All our Moment products are covered against defects with a one year warranty (excluding mount plates). If you have any issues with your items, please don’t hesitate to reach out and we will help to identify the problem and/or facilitate an exchange.
HOW TO RETURN YOUR ORDER:
1. Place your items in the original packaging with all the additional components i.e. cloth carrying case and mount.
2. Include within the packaging either of the following: An order confirmation email from Moment Lens OR your name, email used to place the order, and Moment Lens order #. Please write a brief note letting us know if you would like a refund or need an exchange.
3. Send to:
55 South Atlantic Street
Seattle, WA 98134
Please note: Once we receive your order, we will send you a confirmation email and process your refund within 3-5 business days. Fees may be deducted for any used, damaged, or missing products in your return.