International Shipping

International Zone 1 - Average Shipping Times

Austria - 8 Business Days 

Bahrain - 10 Business Days

Belgium - 6 Business Days

Bermuda - 7 Business Days

Bulgaria - 10 Business Days

Croatia - 8 Business Days

Cyprus - 7 Business Days

Czech Republic - 7 Business Days

Estonia - 8 Business Days

Finland - 9 Business Days

France - 7 Business Days

Germany - 6 Business Days

Greece - 10 Business Days

Guernsey - 10 Business Days

Hong Kong - 4 Business Days

Hungary - 7 Business Days

Ireland - 8 Business Days

Italy - 7 Business Days

Japan - 9 Business Days

Latvia - 7 Business Days

Lithuania - 7 Business Days

Luxembourg - 6 Business Days

Macedonia - 10 Business Days

Malta - 7 Business Days

Netherlands - 7 Business Days

Poland - 7 Business Days

Portugal - 8 Business Days

Romania - 9 Business Days

Serbia - 9 Business Days

Slovakia - 10 Business Days

Slovenia - 7 Business Days

Spain - 8 Business Days

Sweden - 8 Business Days

Switzerland - 9 Business Days

United Kingdom - 5 Business Days

International Zone 2 - Average Shipping Times

Albania - 13 Business Days

Andorra - 11 Business Days

Australia - 10 Business Days

Brunei Darussalam - 13 Business Days

Cambodia - 13 Business Days

Chile - 12 Business Days

China - 10 Business Days

Ecuador - 20 Business Days

French Polynesia - 13 Business Days

Iceland - 18 Business Days

India - 19 Business Days

Indonesia - 20 Business Days

Israel - 13 Business Days

Kazakhstan - 14 Business Days

Lebanon - 19 Business Days

Malaysia - 13 Business Days

Martinique - 10 Business Days

Mexico - 14 Business Days

Montenegro - 13 Business Days

Morocco - 11 Business Days

New Zealand - 10 Business Days

Norway - 14 Business Days

Panama - 14 Business Days 

Peru - 19 Business Days

Philippines - 16 Business Days

Qatar - 16 Business Days

Russia - 11 Business Days

Saudi Arabia - 16 Business Days

Singapore - 10 Business Days

South Korea - 12 Business Days

Sri Lanka - 18 Business Days

Taiwan - 14 Business Days

Thailand - 12 Business Days

Turkey - 13 Business Days

Ukraine - 11 Business Days

United Arab Emirates - 13 Business Days

Vietnam - 16 Business Days

The following countries don't have enough volume to show average shipping times:

Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Bolivia, Bonaire, Bosnia and Herzegovina, Cameroon, Cayman Islands, Chad, Colombia, Congo, Costa Rica, Curacao, Dominica, Dominican Republic, Egypt, El Salvador, Fiji, French Guiana, Georgia, Gibraltar, Guadeloupe, Guatemala, Guyana, Haiti, Ivory Coast, Jamaica, Jersey, Laos, Madagascar, Moldova, Mongolia, Nepal, Pakistan, Papua New Guinea, Paraguay, Saint Barthelemy, Saint Eustatius and Saba, Saint Lucia, Saint Martin French part, San Marino, Senegal, Solomon Islands, Suriname, Swaziland, Tajikistan, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uruguay, Uzbekistan, Vanuatu, and Venezuela

FAQ

What does the term “business days” mean?

Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day. 

Why is my package in Belgium? 

Our logistics company is actually owned by the Belgium post office. Currently, many of our international shipments go through Belgium and back out to their final destination. We're working to get direct carrier shipping from Hong Kong to each country. Until that happens some countries are routed through Belgium first. Don't worry the package is on the way to your final address.

Can I get my order expressed if I pay more?
Unfortunately we do not offer express shipping for international orders. The only shipping options that are currently offered is what you see available during checkout.


My order hasn’t moved in a few days, I think it’s lost!
If you think your order may be lost, we can reach out to our shippers and open an investigation claim for you. Typically, claims can take up to 14 business days (business days do not include Saturdays or Sundays) to hear back on a solution. During this time, we have to wait before we can send out a replacement or offer a refund. Often times, packages turn up and are delivered during the investigation process so we appreciate your patience during this window of time.


It’s been more than 20 days, what now?
If your package has not been delivered or updated even after the 20th business day, please reach out to our support team so we can open an investigation claim for your parcel. Please keep in mind that investigations do take 14 business days from the day the claim has been opened to hear back on a solution. 


If a claim has been opened on my package, how long does it take?
If you have recently opened a claim on your package, please allow 14 business days from when the claim was submitted before hearing back on a solution from our team. We will work as fast as we can with our shippers to try and get an update on your package.


Do I get a refund or replacement if my package is lost?
If our shippers conclude after the investigation that your package has been deemed lost in transit, a Moment representative will reach out to you and offer a replacement or refund for your order. 

Can I have my order shipped with DHL or UPS?
Unfortunately we cannot ship out your package through an alternative carrier. All of our International shipments are shipped out of our warehouse in Hong Kong. From there, they are then routed to the country of the recipient and upon arrival, the fastest local carrier fulfills the rest of the package's journey. We cannot change the shipping method or carrier.